TERMS & CONDITIONS OF HIRE
Jumptastic - Telephone number: 07483 830 515 - Email address: info@jumptasticbouncycastles.co.uk
Please take a moment to carefully review the following terms and conditions to ensure full comprehension before proceeding. By agreeing to our Terms, you are accepting everything written in this document. If you do not accept these Terms, we are unable to provide our services to you.
'You, Your' = the customer/hirer
'Us, We, Our' = The company - Jumptastic & Chloe's Castles
Terms and Conditions for Private Hire, whether at Home or at a Venue.
Booking fees
The £30 deposit must be paid within 24 hours of booking, and full payment is due upon setup of the equipment, payable by cash or card. No equipment will be left without full payment. The deposit is strictly non-refundable. This is because the chosen asset(s) has been reserved specifically for you and other potential customers have been unable to book the asset(s).
You acknowledge the equipment must return in the same condition it was received in. (Please note if the inflatable or soft-play is collected in a dirty condition then the person hiring it will incur a cleaning charge from £50.00 depending on the unit hired). Please make sure all the soft-play balls are packed away before we collect them otherwise there will be extra charge of £35.
If access to the premises requires climbing more than four steps without a working lift, a £20 fee may apply. Additionally, if you would like to keep the castle overnight, you will be subject to a charge of £30.
If you wish to settle the remaining balance before the party date, kindly contact us via email at info@jumptasticbouncycastles.co.uk, and we will promptly provide you with a payment link through Square. You will always get a response back from us via email.
Cancellation
Cancellations must be made at least 24 hours before the scheduled booking date; otherwise, the customer will remain liable for the full booking cost. Upon payment of the deposit, if cancellation is required, we allow the deposit to be transferred to another booking within 6 months. You must email us at info@jumptasticbouncycastles.co.uk. If no email has been received by us requesting a cancellation from you, the hirer, and we turn up to the address given on the day, you will still be liable to pay the full booking cost. If you cancel your booking before the 24-hour cutoff window, we will refund your booking amount, excluding the deposit. The deposit is non-refundable as stated above.
All sizes, dimensions, and covered ground types are clearly displayed on our website. Should we arrive on the day and find that the items do not fit in your chosen venue, event area, or garden, or if the ground is deemed unsuitable, your order will be subject to a cancellation.
If you cancel on the day of the agreed hire, fail to show up, or refuse delivery on the day, 100% of the booking amount will be payable to us without fail if not already paid in full. If we receive no payment within 7 days of the original hire date, we will charge the card used to make the booking.
We (Jumptastic & Chloe's Castles) reserve the right to cancel your booking for any reason.
Booking Conditions (weather)
We will not set up in events with high wind speeds, including gusts over 25mph. We reserve the right to take down any inflatable during the party or event if we deem it unsafe. Please note that no refunds will be given if you cancel due to rain, heat, snow, storms, etc.
If you're concerned about weather impacting your booking, we strongly recommend considering hiring a venue to escape rough weather conditions.
Amendments
Please promptly contact us at info@jumptasticbouncycastles.co.uk or call us on: 07483 830 515 to request any modifications, such as changes in time, address, products/assets, additional items, or updates to personal details. Your timely communication ensures smooth adjustments to your arrangements. While we understand your need to adjust your booking date, we cannot guarantee availability, as someone else may have already booked the same item(s) for your desired date.
Health & safety
Please note that all persons using the equipment do so at their own risk. The person/organization hiring the equipment will be responsible/liable for any damage or injury occurring from misuse or reckless use. The Health & Safety Guidelines are for the safety of all people using the equipment, and it is the sole responsibility of the hirer to ensure they are adhered to. Jumptastic & Chloe'sCastles cannot accept any responsibility for any injury caused to anyone using this equipment.